Sivp2 Privacy Policy – Malaysian Member Personal Data Protection

1. Introduction

Sivp2 ("we", "Platform", or "sivp2.com") is an online casino and sports betting platform operating for users in Malaysia. We understand that the privacy of your personal data is a serious matter, and we are committed to ensuring that the information you share with us is always handled with full responsibility, transparency, and legal compliance.

This Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and details what data we collect, why we collect it, how we use it, and your rights as a data subject. We encourage you to read this document thoroughly and to contact us if you have any questions.

2. Personal Data We Collect

Sivp2 collects your personal data through several means depending on your interactions with the platform. The types of data we collect include:

2.1 Data You Provide Directly

• Identity information: full name, date of birth, identification card number or passport number.
• Contact information: email address, Malaysia mobile number.
• Financial information: bank account number, bank name, e-wallet details (Touch 'n Go eWallet, GrabPay, Boost) used for deposits and withdrawals.
• Verification documents: copy of identification card, driving licence or passport, utility bill or bank statement as proof of address for the KYC process.
• Account information: username, encrypted password, security questions.

2.2 Automatically Collected Data

• Technical data: IP address, browser type, operating system, screen resolution, and device information.
• Usage data: pages visited, session duration, games played, and activity timestamps.
• Transaction data: deposit, withdrawal, wagering, and wins history.
• Cookie data: platform preferences, login session status, and language settings.

2.3 Data from Third Parties

In certain cases, we may receive additional information about you from third-party identity verification service providers used for KYC and age verification purposes, as well as from payment providers to confirm the validity of transactions.

3. How We Use Your Data

The personal data you provide to sivp2 is used for the following purposes:

• Account management: create, verify, and manage your member account, including the KYC process and age verification.
• Transaction processing: process deposits, withdrawals, and all financial activities in your account securely and accurately.
• Fraud detection: monitor account activity to detect signs of fraud, money laundering, collusion, or platform abuse.
• Customer service: handle your enquiries, complaints, and support requests more effectively.
• Legal compliance: fulfil reporting and compliance obligations to relevant authorities as required by law.
• Platform improvements: analyse usage patterns to improve the interface, performance, and overall user experience.
• Marketing communications: send promotional offers, updates, and account-related notifications — only if you have given your consent.

4. Legal Basis for Data Processing

Sivp2 processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010. The legal basis we apply depends on the type of processing activity involved:

• Contract performance: processing required to fulfil the agreement between you and sivp2, including account management and payment processing.
• Legal obligations: processing required to comply with applicable Malaysian law, including anti-money laundering requirements.
• Legitimate interests: processing for platform security purposes, fraud detection, and usage analytics that does not override your fundamental rights.
• Consent: processing for direct marketing purposes and non-essential cookies, where you have given clear consent that may be withdrawn at any time.

5. Data Sharing and Disclosure

Sivp2 does not sell your personal data to any third party. However, in the course of operating the platform, we may share your data with the following categories of third parties under limited and controlled circumstances:

5.1 Contracted Service Providers

Companies we appoint to provide specific services on behalf of sivp2, such as payment processing, KYC identity verification, cloud services, and technical support. All these providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with sivp2's instructions.

5.2 Regulatory Authorities

Sivp2 may be required by law to disclose certain data to authorities such as Bank Negara Malaysia, the Royal Malaysia Police, or other regulatory bodies when there is a valid court order or mandatory reporting requirement.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer involving sivp2, member data may be transferred as part of that transaction. You will be notified in advance should this occur, and the transfer will be subject to equivalent privacy protections.

6. Data Retention and Security Measures

Sivp2 stores your personal data on protected servers located in data centres that comply with industry security standards. The technical and organisational security measures we implement include:

• Data encrypted in transit using 256-bit TLS/SSL protocols.
• Encryption at rest applied to all sensitive data.
• Role-based access control — only staff who need it have access to personal data.
• Continuous 24/7 security monitoring and intrusion detection systems.
• Regular security audits conducted by independent third parties.
• Comprehensive incident response procedures.

6.1 Retention Period

Sivp2 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy. Generally, active account data is retained throughout your membership. Following account closure, we retain financial transaction records for seven (7) years to comply with Malaysian legal and accounting requirements. Data no longer needed will be securely deleted or anonymised.

7. Cookies and Tracking Technologies

Sivp2 uses cookies and similar tracking technologies to enhance the functionality and user experience of our platform. The types of cookies we use are as follows:

• Essential cookies: required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Preference cookies: store your settings such as language preference and display preferences.
• Analytics cookies: help us understand how members use the platform so we can improve it. These cookies are only active with your consent.
• Performance cookies: monitor the platform's technical performance to ensure a smooth and consistent gaming experience.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the sivp2 platform.

8. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data sivp2 holds about you:

To exercise any of the above rights, please contact the sivp2 Data Protection Officer (DPO) team via our official email. We will process your request within 30 days from the date of receipt of the complete request.

9. Children's Data

The sivp2 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that a child's data has been collected without our knowledge, the account will be immediately terminated and all related data will be deleted.

If you believe someone under the age of 18 has registered an account on sivp2, please notify us immediately through our support channels and we will take appropriate action.

10. Amendments to the Privacy Policy

Sivp2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via in-app notification or email at least 14 days before those amendments take effect.

The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Your continued use of the sivp2 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding how sivp2 handles your personal data, or if you wish to exercise any of the rights outlined in this document, please contact our Data Protection Officer (DPO):

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the official supervisory body under the Ministry of Communications and Digital Malaysia.